Professional referrals
For Law Enforcement
Officers and victim advocates are the people standing with a family in the worst hour of their lives. You cannot clean the scene for them, and the family cannot be left to face it alone. This page explains the referral route we offer, so you can judge whether it belongs in your resource list.
After your work at a scene ends, the family's first question is usually: who cleans this up? Biohazard Cleanup US is a number you can hand them. It is answered around the clock, and it connects the family with a verified local cleanup crew that starts only after your agency has released the scene.
The gap this fills
Police, paramedics and coroners complete their work and leave. The property, and everything in it, remains with the family or owner, who is legally responsible for the cleanup and usually has no idea the trade exists. Families routinely ask the last professional on scene what to do. Without a referral route, the answers are a search engine at 3am or, worse, a family member with a mop and no protection against bloodborne infection.
What happens when a family calls
A coordinator answers at any hour, takes the address and the situation in plain language, and confirms whether the scene has been released. If it has not, the crew is matched and scheduled so no time is lost after release. If it has, the crew lead contacts the family, agrees an arrival time, assesses, quotes in writing, and works only on the family's approval. Families are told honestly what the service costs, that insurance commonly covers it, and that your state's victim compensation program may repay costs after a violent crime, a fact most families never learn from anyone.
The standards behind the referral
Crews in this network are checked before listing: training against the federal bloodborne pathogens standard, insurance for biohazard work, a legal transport and disposal route for regulated waste, and registration under the state system in California, Georgia, Florida and Illinois, the states that regulate this work directly. The checks are published in full on our choosing a company page, so your agency can see exactly what a referral here means. Biohazard Cleanup US is a referral service, not the cleaning company; the model is stated openly on the about page.
For victim advocates
Advocates building resource packets for families are welcome to include this site and its help paying pages: insurance coverage explains the claim most families do not know they have, and the victim compensation pages cover the state programs by state. If your office needs printed referral cards or a direct contact for recurring referrals, write to us through the contact page and arrangements can be made.
Questions families ask us
Can officers hand families our number at the scene?
Yes. That is what this page exists for. Families ask officers what happens next more than anyone else; a number that reaches a checked crew, answered around the clock, is the practical answer. There is no cost to the family for the call and no obligation attached.
When can cleanup start after a crime?
Only after your agency releases the scene. Crews are instructed to confirm release before attending, and they will not enter a held scene. If a family calls early, the crew is matched and scheduled so work starts promptly after release.
Do crews interfere with investigations in any way?
No. Crews work after release only, on the family's or owner's authority, and their scope is the affected property. If a crew finds anything that appears to be evidence, standing practice is to stop and contact the agency.
The number families can call
You do not have to face the scene, the smell or the paperwork alone. Call and we will connect you with a trained, verified local cleanup crew, day or night.
Call NowOpen 24 hours, every day, nationwide.