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For Property Managers
A death or a hoarding discovery in a unit stops the turnover clock and starts a legal one. The property must be made safe, the work must be documented, and the next tenant is owed a home that is genuinely clean, not cosmetically clean. This page covers how the service runs for managed and landlord owned property.
Tenant deaths, hoarding turnovers and incident scenes are the biohazard jobs property managers cannot hand to a standard cleaning contractor. This service matches you with verified local crews who remove the biohazard, disinfect, treat odor and document the work for your insurance claim and your property file.
The three jobs managers call about
Tenant deaths
The most time sensitive. After the coroner and any police hold clear, fluids keep spreading into flooring and subfloor, and neighbouring units notice odor quickly. Crews prioritise containment and odor source removal, and the scope is documented so your insurer sees exactly what was affected. Our landlord guide to tenant death and hoarding covers the legal and practical steps around the cleanup itself.
Hoarding turnovers
Hoarded units combine volume with biohazard: animal waste, spoiled food, sharps, sometimes structural moisture damage. The hoarding cleanup service sorts with the owner's instructions, removes waste lawfully, disinfects and treats odor, and reports honestly where flooring or drywall has been damaged beyond cleaning, so repair contractors can be scheduled without surprises.
Incidents
Break-ins, assaults and medical emergencies leave blood and investigation residue in units and common areas. Crews handle the affected areas under the same standard, including tear gas residue where police used it.
Documentation as standard
Managed property runs on files, so the paperwork is part of the service: written scope and quote before work; itemised invoice; waste manifests naming the licensed transporter; and, on remediation jobs, clearance test results. That bundle supports your property insurance claim and evidences duty of care if a future tenant ever questions the unit's history. Disclosure duties after a death vary by state; the guide linked above explains the pattern and why the remediation file matters.
Crews you can put on a vendor list
Every crew is checked for training against the federal bloodborne pathogens standard, insurance for biohazard work, legal waste arrangements, and state registration where the state runs a system. Certificates and the full checklist are set out on the choosing a company page. Portfolio managers with recurring need can set up a standing contact route through the contact page, so a duty manager at 2am reaches a coordinator, not a voicemail.
Questions families ask us
How fast can a unit be turned around after a death?
Once any police or coroner hold is cleared, most single unit jobs are cleaned within a day of the crew's arrival. The bigger variable is scope: a death found late takes longer than one found quickly. The crew lead gives a realistic window after assessment.
What documentation do we receive for the property file?
A written scope and quote before work, an itemised invoice, waste transport manifests, and on remediation jobs, surface test results confirming disinfection. That file is what supports insurance claims and demonstrates duty of care to the next tenant.
Can you handle hoarding units at turnover?
Yes. Hoarding cleanup is a core service, run at a pace that respects any belongings decisions the owner or family needs to make, with biohazard removal, disinfection and odor treatment included. Volume is priced by the day after assessment.
Arrange a crew for a unit
You do not have to face the scene, the smell or the paperwork alone. Call and we will connect you with a trained, verified local cleanup crew, day or night.
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